Royal Valley Casino Terms and Conditions
Our agreement
Opening an account and using our gambling services creates an agreement with Grace Media (Gibraltar) Limited. Our company is registered in Gibraltar under number 120628. Its registered office is Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
Our Great Britain gambling operations and the software platform operate under Gambling Commission licence 57869. Customers must be at least 18 to gamble with us.
Deposits
The smallest deposit is £5. Payment methods belonging to another person are prohibited, as are company cards, credit cards, prepaid credit cards and cryptocurrency. The credit-card restriction also applies when an intermediary or e-wallet is involved.
If a prohibited method is used, winnings above a zero net-deposit position are removed. In a losing position, only the remaining balance is returned. Money already staked and lost is not refunded.
Withdrawals
The normal minimum withdrawal is £10. Contact live chat for a smaller withdrawal. Account closure has no minimum withdrawal, although the required checks still apply.
Where possible, withdrawals go back to your most recently used deposit method. If that method is inaccessible or payment fails, we can use a bank account in your name after checks. A refundable payment made using another person's method instead goes to a verified bank account belonging to the lawful recipient.
We carry out the checks required by law, regulation and our risk procedures. Supply accurate payment details, as a transfer to an incorrect account cannot be reversed when the mistake came from the details you supplied.
Account balances
Your account does not provide banking services or earn interest. We do not lend money for play. You need enough funds available before placing a bet or entering a game.
Promotions and game rules
Our agreement includes the rules for games, sports and esports, promotions and safer gambling. Individual casino games provide their rules and return-to-player information through their help or information controls. Licensed providers supply the games and use certified random-number technology.
Resolving a complaint
You may complain yourself or appoint someone with signed authority to act for you. We acknowledge receipt within 5 working days and provide our final answer within 15 working days of acknowledgement. If a case needs longer, we explain why and provide a revised timetable. We still give our final answer within 8 weeks of receiving the complaint.
If the matter remains unresolved after 8 weeks, or you disagree with our final answer, an eligible gambling dispute can go to eCOGRA free of charge. Referral must be within 12 months of that answer. We are bound by its decision, while your statutory rights remain and you are not bound by it.
Your legal protections
Our terms cannot remove liability that the law does not allow us to exclude. This includes fraud and death or personal injury caused by negligence. Mandatory consumer rights continue to apply.
Contact [email protected] for assistance, or visit our contacts page for the available support channels.