Royal Valley Casino Responsible Gambling

Controls for your play

Gambling with us is restricted to adults aged 18 or older. Your account includes financial limits, short breaks, reminders and self-exclusion. We monitor activity for possible harm and may contact you, apply controls or restrict access when our safer gambling duties require it.

Deposit limits

You can cap gross deposits for a day, week or month. Withdrawals do not restore that allowance. Daily periods restart at midnight UTC, weekly periods at midnight UTC on Monday, and monthly periods at midnight UTC on the first day of the month. When several limits overlap, the tightest applies.

Loss limits

Loss limits use moving periods of 24 hours, 7 days or 30 days. We subtract cash winnings and returns from cash stakes. Cash winnings from promotional bets or spins, cash-outs and refunds for void sports bets count as returns. Bonus balances do not count.

Play already within the relevant period normally contributes when a limit starts. Earlier gains can allow subsequent losses larger than the headline limit before your net cash loss reaches that limit.

We may set limits for safer gambling or compliance and explain why. An imposed loss limit can initially start at zero, excluding earlier activity. After its first full period, the usual moving calculation applies. Only we can authorise relaxing or removing an imposed loss limit.

Changing your settings

Reducing a limit you set takes effect once we record the change. Raising or removing it requires a wait of at least 24 hours, followed by your active confirmation.

A time-out blocks account use for a period you select between 24 hours and 30 days. On-screen reminders track the time you spend playing. Account-history prompts can recur every month, every 3 months or every 6 months. The standard interval is 6 months.

Self-exclusion

Ask through live chat or [email protected] for an exclusion lasting 6 months or between 1 and 5 whole years. We process the request as quickly as reasonably possible, within 24 hours at most. It closes access throughout our network and cannot be cancelled once effective.

We return positive cash balances under our withdrawal rules. Positive returns from bets placed before exclusion are also honoured and paid, unless law or an authorised body requires us to withhold them.

Returning to an account

The end of an internal exclusion does not automatically restore access. Without a request to return, exclusion continues for a further 7 years.

Before reopening, we check identity, assess safer gambling concerns, complete outstanding due diligence and speak with you by phone. Further checks may be required. After that conversation, a 24-hour cooling-off period applies. If all checks are satisfactory, confirm by email or live chat that you still want to return. Complete the process within 30 days of the conversation or it must begin again.

GamStop

GamStop covers participating gambling services licensed in Great Britain. We cannot shorten or remove its exclusions. When eligible, you must request removal from GamStop itself. Access remains blocked until GamStop confirms removal and we finish the required checks.

If an exclusion is breached

Where our error caused the breach, we refund net deposits for the affected period and cancel winnings arising from it. If you bypassed an exclusion, deposits and stakes already lost in good faith remain settled, and winnings from the breach are cancelled. Only confirmed operator error gives rise to a net-deposit refund. Legal obligations still apply to all handling of funds.