Royal Valley Casino Privacy

Information and its uses

We work with information you give us, records created as you use our services and information from approved providers. These sources support account assessments, identity and location checks, fraud prevention and safer gambling measures.

Our processing includes meeting legal duties concerning gambling and financial crime. Protecting the platform and preventing fraud also form part of our legitimate interests.

Automated assessment

Our staff use automated tools as part of their checks. These can assess risk, examine transactions and behaviour, check devices and locations, and match customers against self-exclusion records such as GamStop.

Decisions normally involve people as well as technology. If a decision made entirely by automation has a legal or similarly significant effect on you, applicable data-protection rights let you ask for a person to reconsider it, give your position and challenge the outcome. We explain the relevant reasoning where the law requires this.

Marketing preferences

You choose your preferences for email, text messages, phone calls and post when registering or later. Push notifications and bonus marketing have separate opt-ins. We also provide separate choices for casino, sport and bingo, and for marketing from other sites in our network.

Change preferences in your account or use the opt-out instructions in a message. You can withdraw consent whenever you wish. We process changes promptly, although updates across all systems can take as long as 72 hours.

Necessary account messages continue after you stop promotional communications. These include payment confirmations, security notifications, changes to terms and safer gambling communications.

Your information rights

Depending on the applicable conditions, you can ask for access to your information, corrections, erasure, restrictions on use or a portable copy. You can also object to processing where that right applies.

Contact [email protected] to exercise a right or request further details about how your information is used. Our cookies page explains consent and controls for information stored on your device.